How can we help?
Search the help centre, or talk to us. We answer in English and French.
Contact support
Couldn't find the answer? We read every message.
Chat with us
Quick questions, answered live while you're on this page.
Write to us
For detailed problems. We answer by email, usually within one business day.
No need to stay on the page.
How support works
Response times
Live chat: right away when someone is online. Tickets: usually within one business day. Security reports: acknowledged within 3 business days.
What we will never ask for
Your password, your master password, your recovery key, or a code we sent you. Anyone who asks for one is not us.
What support can see
Your messages here and your account details. Never your vault or your agenda: they are encrypted on your device.
Security issues
Email support@bazinet.net with SECURITY in the subject, and please don't post them publicly.
Privacy requests
Ask to see, correct or delete your personal information. We answer within 30 days, as Québec's Law 25 requires.
Languages
English and French, in chat, tickets and email.